Shipping policy

1. Shipping Methods

  • Standard International Shipping: We offer standard international shipping services provided by reliable carriers such as DHL eCommerce and FedEx International Economy. This option is suitable for customers who are not in a hurry to receive their overseas orders. With standard international shipping, you can expect a balance between cost - effectiveness and reasonable delivery time.
  • Express International Shipping: For those who need their overseas items urgently, we provide express international shipping services. Express international shipping is available through carriers like DHL Express and FedEx International Priority. These carriers are known for their speed and reliability, ensuring your package reaches you as quickly as possible.

2. Shipping Time

  • Domestic Shipping:
    • Standard shipping within the country usually takes 3 - 7 business days, depending on your location.
    • Express shipping can deliver your order within 1 - 3 business days.
  • International Shipping:
    • Standard international shipping generally takes 7 - 21 business days. However, this may vary due to customs clearance procedures and the destination country.
    • Express international shipping can reduce the delivery time to 3 - 7 business days.

3. Shipping Fees

  • Domestic Shipping Fees:
    • For standard domestic shipping, the fee is calculated based on the weight and dimensions of your order. You can view the estimated shipping fee at the checkout page before finalizing your purchase.
    • Express domestic shipping fees are higher and also depend on the order's weight and size. We may also offer free domestic shipping for orders that meet a certain minimum amount, such as orders over $[X] dollars.
  • International Shipping Fees:
    • International shipping fees are determined by the destination country, weight, dimensions of the package, and the shipping method chosen. Customs duties, taxes, and other import fees are the responsibility of the customer and are not included in our shipping fees.

4. Shipping Restrictions

  • We do not ship to certain remote areas or areas with difficult access. Please check the list of restricted areas on our website before placing an order. If your destination is not eligible for shipping, we will notify you during the checkout process.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's official website.

6. Delivery Exceptions

  • In case of unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier - related issues, the delivery time may be extended. We will do our best to keep you informed of any significant delays.